For players aged 21 and above

l89 gun Responsible Gaming Guide

Entertainment is only enjoyable when it stays in control. l89 gun believes that every player's safety is our greatest responsibility — which is why we are always ready to provide you with accurate information, useful tools, and reliable support.

For players aged 21 and above SSL secured 24/7 support Bengali and English support

Age Limit and Registration Requirements

Online gaming is a form of entertainment — it is not a reliable source of income. l89 gun asks every player to read the terms and conditions carefully before registering and to stay aware of their own limits.

When gaming is enjoyable, setting a budget and a time limit is easy. But habits can change gradually — recognising that change is the first step of a responsible player.

At l89 gun we treat privacy as a top priority. Under our privacy policy, your personal information is kept secure, and details of self-exclusions or limit settings are never shared with third parties.

Good to know

Always treat gaming as entertainment. Never play to recover lost money or to solve financial problems.

Tools to Keep Yourself Protected

l89 gun provides several useful tools to help you stay in control of your gaming habits. To activate any tool, contact our support team via 24/7 live chat or email.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing a limit may take some time to process.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, you will be automatically warned or your session will be ended.

Self-Exclusion

Close your account for a set period (from one week to permanently). During this time you should not attempt to open a new account.

Bonus Opt-Out

If you feel that bonus offers are encouraging you to play more, you can request to opt out of all promotional offers.

Loss Limit

Set a maximum daily or weekly loss amount. Once you reach the set limit, you will not be able to place further bets.

Break Feature

Take a break for a set period — from 24 hours up to 6 weeks. You will not be able to log in during this time, but withdrawals will continue to be processed.

Request Self-Exclusion

Fill in the details below and our support team will secure your account within 24 hours.

Username

Mobile number

Exclusion period

Warning Signs to Watch For

If any of the signs below apply to you, it is important to take notice. These may be early signals of problem gambling.

Placing more bets to try to win back money you have lost.

Hiding the amount you gamble from family or friends.

Trying to stop gambling but repeatedly failing to do so.

Gambling is affecting your daily tasks, studies, or professional life.

Using savings, loans, or family money to gamble.

Feeling restless, irritable, or anxious when you cannot gamble.

If even one of the signs above feels familiar, do not wait — contact us or reach out to someone close to you. You can find more detailed questions and answers about responsible gaming in our FAQ section.

Where to Get Support

Acknowledging a problem takes courage. l89 gun's support team, your family, and professional counsellors are all here for you.

l89 gun Live Chat

Get help directly in Bengali or English via live chat, 24 hours a day, 7 days a week. Self-exclusion and any limit requests are processed immediately.

Email Support

For confidential support, write to our support email: [email protected] — we respond promptly and treat every message with the utmost care.

Family and Close Ones

Family and trusted friends are often the first to notice early signs of a problem. Talk to them openly — it is one of the most effective paths to recovery.

Professional Counselling

Seek advice from a mental health professional or addiction specialist. Mental health centres in Bangladesh provide support for gambling addiction.

Community-Based Support

Local social welfare organisations and community groups can help you break free from problem gambling. Do not face it alone — draw on the strength of others.

Educational Resources

To learn about the psychology of gambling, the causes of addiction, and how to address it, read about our safe gaming commitment on the l89 gun About Us page.

Build Healthy Gaming Habits

Before playing at l89 gun, ask yourself a couple of questions: What is my budget? How long will I play today? Deciding the answers in advance keeps gaming enjoyable.

One useful approach is to create an "entertainment budget" — just as you set aside a separate amount for movies or dining out. Set a fixed amount for gaming, and when it runs out, stop for the day.

Never play when you are hungry, tired, or emotionally upset. Your ability to make good decisions is reduced in that state, and the risk of overbetting increases.

Set a time and money limit before every session
Accept losses as a normal part of playing
Never use borrowed money or savings
Withdraw your winnings regularly
Make time for other hobbies and social activities alongside gaming

Protect Your Family

If anyone in your household is under 21, make sure they cannot access your account. Never share your account password, and always remember to log out on your mobile or computer.

Parents play a vital role in helping children and teenagers develop a healthy attitude toward gambling. Explain to them that gaming is adult entertainment and that both winning and losing are part of it.

If you are concerned about a family member's gambling habits, speak to them directly. Problem gambling is a mental health issue — not a sign of weak willpower. A professional counsellor can also support the family.

l89 gun feels a responsibility toward the families of all its players. If you have any concerns, contact us via 24/7 live chat — we are ready to help in Bengali.

Frequently Asked Questions

Once a fixed-term exclusion (e.g. 1 month, 3 months) ends, you can request to reactivate your account. However, for permanent exclusion, the account will not be reactivated. For any period, a 24-hour "cooling-off" pause is recommended before making a reactivation request.

Yes. A request to lower your deposit limit takes effect immediately. However, a request to increase the limit may take some time to process — this is intentional, to prevent raising limits on impulse.

Absolutely. You can keep deposit limits, loss limits, and session time limits all active at the same time. Using multiple tools together is in fact the most effective approach.

Your balance remains safe during the exclusion period. Withdrawals continue as normal — via bKash, Nagad, Rocket, or bank transfer, usually within 1 hour.

Such requests normally need to be made by the account holder directly, as identity verification is required. However, if that is not possible for any reason, please email our support team with a description of the situation — we will do our best to find the right solution.

l89 gun recognises that every person's situation is different. If someone feels that gambling is having a negative effect on their life, taking a break or stopping permanently may be the right decision. We fully respect that decision and are ready to help.