l89 gun Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and applications on the l89 gun platform. From the moment you open an account on l89 gun, play games, make a deposit or withdrawal, or contact our customer support — the provisions of this policy take effect to protect your information.

This document supplements our Terms and Conditions. Together, both documents form the basis of the complete agreement between you and l89 gun. Continuing to use the site means you have read this policy and agree to it.

2 Types and Sources of Information Collected

l89 gun collects various types of information from different sources. Each category is described below:

2.1 Registration and Identity Information

When you create an account on l89 gun, we collect your name, date of birth, email address, and mobile number. This information is essential for verifying your identity and managing your account.

2.2 Financial Information

We process your payment-related information for deposits and withdrawals. l89 gun currently supports four payment methods: bKash, Nagad, Rocket, and bank transfer. Payment information is protected by SSL encryption and is never sold or transferred to any third party without authorisation.

2.3 Technical and Device Information

When you use our platform, certain technical information is collected automatically, such as:

• IP address and device type
• Operating system and browser version
• Session duration and page visit patterns
• Cookie and local storage data

This information is used to maintain site security, detect fraudulent activity, and improve your experience.

2.4 Customer Support Communications

When you contact our support team via live chat or email, we retain a record of those conversations. This helps us improve service quality and resolve future issues more quickly.

3 Purpose of Data Use

l89 gun uses the information collected for the following purposes:

1. To create, verify, and secure accounts.
2. To process financial transactions (deposits and withdrawals).
3. To prevent fraudulent activity and money laundering.
4. To provide 24/7 customer support — in both Bengali and English.
5. To correctly deliver bonuses, cashback, and VIP programme benefits.
6. For technical development and security monitoring of the platform.
7. To communicate important matters to you, such as account updates or security alerts.
8. To follow responsible gaming practices and identify problematic behaviour at an early stage.

Your information is never sold to third parties for advertising or marketing purposes.

4 Data Sharing and Third Parties

l89 gun may share your information with third parties only in the following limited circumstances:

4.1 Payment Service Providers

The necessary information is shared with the relevant service providers to process transactions through bKash, Nagad, Rocket, and banking infrastructure. These providers are governed by their own privacy policies.

4.2 Technology Partners

Limited technical information may be shared with selected technology partners for game operation, security monitoring, and platform maintenance. Each partner works under strict confidentiality agreements.

4.3 Legal Obligations

l89 gun may be required to disclose information to comply with court orders, legitimate requests from investigative authorities, or applicable law. In such cases, only the minimum necessary information is provided.

5 Cookie Policy

l89 gun uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Use of Cookies

• Essential cookies: To maintain login sessions and ensure account security.
• Performance cookies: To monitor the speed and stability of the platform.
• Functionality cookies: To remember your language preferences and settings.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may limit certain features of the site, particularly those related to login and payment.

6 Data Retention Period

l89 gun does not retain your information longer than necessary. However, data is kept for a specific period in the following circumstances:

• All relevant information is retained for as long as an account is active.
• After an account is closed, financial transaction records are kept for a specified period as required by applicable law.
• In fraud-related investigations, relevant information may be retained for an extended period.
• Customer support communication records are kept for a limited time for the purpose of improving service quality.

7 Your Rights

As a user of the l89 gun platform, you have the following rights regarding your information:

7.1 Right to Access Information

You may request a copy of the information we hold about you. We process such requests within a reasonable timeframe.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings, or you can seek help from our support team.

7.3 Right to Close Your Account

You may request to close your account at any time. Once the account is closed, your personal information will be deleted; however, some financial records may be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages from l89 gun, you can stop them by informing the support team or changing your preferences in account settings. However, essential messages related to account security and transactions will continue to be sent.

8 Data Security Measures

l89 gun has put in place industry-standard technical and organisational measures to protect your information:

• Use of SSL/TLS encryption for all communications.
• Storage of sensitive information in encrypted form.
• Two-step verification (OTP) facility.
• Regular security reviews and vulnerability testing.
• Strict internal controls for account access.
• Automated monitoring to detect unusual activity.

If a data security breach occurs, l89 gun will notify affected users as quickly as possible and take the necessary steps.

9 Responsible Gaming and Data

l89 gun is firmly committed to protecting its users. To this end, we analyse information relating to your gaming behaviour — not for monitoring or selling purposes, but to identify problematic patterns early and give you the option to set limits if needed. Our full policy on responsible gaming is available separately.

10 Policy Changes and Updates

l89 gun may update this privacy policy from time to time. If any significant changes are made, we will notify you via the site or by email. Continuing to use the site after changes are made will be considered acceptance of the new policy.

The date of each update will be clearly noted at the top of the page. Previous versions can be obtained from the support team upon request.

11 Contact and Complaints

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:

• 24/7 Live Chat — support in Bengali and English
• Email: [email protected]

We process any data-related complaints as a priority. You will find answers to common questions about privacy and data protection in our FAQ section.

Visit our About Us page to learn more about us.